Biz Success Consults was founded in 2017 by two people who had spent a combined 30 years running mid-sized companies in manufacturing, distribution and professional services. They kept noticing the same pattern: small firms with strong products were losing ground because their internal systems hadn't kept pace with their growth.
The original idea was simple. Offer the kind of strategic and operational support that large companies get from their internal teams, but package it for businesses turning over between £2m and £50m. No jargon-heavy slide decks. No six-figure retainer before anyone lifts a finger. Just clear analysis, practical recommendations, and hands-on help getting things done.
Seven years later we have a team of five consultants, a network of specialist associates we call on for niche projects, and a client list that spans retail, logistics, construction, technology and professional services. Most of our new work comes from referrals, which tells us the approach is working.
Our mission is to help owner-managed and mid-market businesses in England grow profitably without burning out their people. That sounds straightforward, and it should be. The values below shape every project we take on.
We tell you what we find, even when it is uncomfortable. A consultant who only confirms what you already believe is not worth the fee. Our diagnostic reports include the hard truths alongside the good news, because you need both to make sound decisions.
We measure success by what changes in your business, not by the volume of documents we produce. If a one-page action plan gets you further than a 60-slide presentation, that is what you get.
We tie a portion of our fee to agreed milestones on most engagements. If we don't deliver what we promised, we don't get paid in full. That keeps us focused on results rather than billable hours.
Your staff know things about your business that no external adviser can learn in two weeks. We listen to them, involve them in the process, and make sure recommendations are realistic given the team you have.
Small on purpose. Every consultant works directly with clients rather than delegating to junior analysts.
Managing director
Former operations director at a £40m distribution firm. James spent 15 years building and restructuring supply chains before founding Biz Success Consults. He leads our operational efficiency and growth strategy engagements and has personally delivered over 70 consulting projects.
Finance and strategy lead
Sarah restructured the finances of three PE-backed companies before joining us in 2019. She specialises in margin analysis, pricing strategy, and preparing businesses for investment or sale. Her clients have collectively raised over £18m in growth capital.
People and culture consultant
Tom built the HR function from scratch at a 300-person SaaS company. He joined us in 2021 and leads our leadership coaching, team development, and recruitment process design work. He holds a CIPD Level 7 qualification and has coached over 40 first-time managers.
We have been doing this long enough to know what works and what doesn't. Here are a few things that set us apart from larger consultancies.
First, continuity. The person you meet in the sales conversation is the person who does the work. We don't hand projects to junior staff you've never met. Second, speed. Our average engagement runs eight to twelve weeks, not six months. We scope tightly, start fast, and deliver in stages so you see progress within the first fortnight. Third, accountability. We publish a project dashboard that both sides can see, updated weekly, showing what's been done, what's next, and whether we're on track against the agreed targets.
We also maintain professional indemnity insurance, are registered with the Institute of Consulting, and follow their code of practice. If you want references from past clients in your sector, we are happy to arrange introductions.
Our office is at 3 The Mount, Hauck-le-Gleichner, MX9 0CI, England, United Kingdom. You can reach us on +44 7803 276122 or at [email protected].